Last updated January 4, 2017

Introduction

The Indiana Wind Symphony ("IWS") is committed to providing a superior online service experience, which sometimes requires the handling of certain types of personal information from our customers. This privacy policy addresses our collection, use and disclosure of personal information that we may collect when you interact with the IWS, including through the use of our websites, apps, systems, and/or our customer support services. Please note that our Terms and Conditions located at www.indianawindsymphony.org/terms at all times govern and control your use of the IWS system and your relationship with us, and should be read in tandem with this Privacy Policy since together they complete your agreement with us. All information collected through your interaction with our websites is stored, processed, and transmitted within, to, and from the United States, in accordance with its laws. If at any time you do not want IWS to provide updates to you about IWS news, updates and other information, please update send an email unsubscribe request to info@indianawindsymphony.org.

Personal Information We Collect

There are many types of personal information we may collect and use to better serve you, which include, but are not limited to your name, address, phone number, email, Twitter identifier, title, company, credit card information, internet connection, demographics, activity and content within our web site and service, user experience details, and other information relating to support or service issues. You are solely responsible for the privacy and security of any login information you setup or are provided.  Deletion of information from the IWS, where permitted, is not a guarantee that all such information has been removed from everywhere on the Internet. Our website offers publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at info@indianawindsymphony.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Data Collected through IWS Services

Certain IWS services allow you to share information with users outside of indianawindsymphony.org, for example, via other social networks or email invitations. In order to fulfill such requests, IWS may require personal information about the recipient of such information, including their name, phone number, Twitter identifier, email and street addresses, (etc.); however, such personal information will be used only for the purpose for which it was originally collected, and although the IWS will not use this personal information to market directly to such a recipient outside of the context of your request, the IWS may send accompanying information about the IWS service along with your request (e.g. an invitation for the recipient to engage with the IWS). An individual who seeks to correct, amend, or delete inaccurate data or withdraw consent to further contact should direct his/her query to the IWS customer they are in contact with directly. IWS will retain personal data we process on behalf of our customers for as long as needed to provide services to our customers and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Use of Your Personal Information

Your personal information may be shared within IWS and its subsidiaries, affiliates, officers, directors, employees, agents, partners, independent contractors, and licensors in accordance with this privacy policy. There may also be times when it is necessary for IWS to share some of the personal information we have collected about you with specific companies who provide products and services to you on our behalf, or with whom we have a strategic relationship. For example, such companies may help us fulfill your order, process your payment, organize and protect your information, deliver certain services to you, manage or enhance certain types of customer data, provide support services, or conduct research or surveys to assess interest levels and customer satisfaction.  These companies are authorized to use your personal information to provide these services to us.  These companies are obligated to protect your personal information in accordance with their personal information policies. Without sharing such personal information, it would be difficult for you to purchase, access and receive certain IWS content and services and to provide feedback about how we may improve, and we appreciate your understanding. Please email us at info@indianawindsymphony.org if you would like additional information regarding these third parties. Although we are responsible for our own privacy practices, the IWS is not responsible for the privacy practices of other companies’ websites or services to which our services may link or otherwise refer, nor are we responsible for the data practices of any third parties through whom you may use our service (e.g. via an API). If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit. For your protection, IWS may choose only to store a portion of any credit card or other account number you provide—along with your billing address, expiration date and card type—on our servers, and our payment processor may maintain the remainder of your payment account information on your behalf. Under certain circumstances, we may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

User-Generated Content and Third Party Use

We collect information that you voluntarily provide to as part of our services, including posts, comments, messages, responses, ratings, and reviews which you submit through our services ("User-Generated Content"), which we may, in our sole discretion, share with others. If you do not want certain information shared with others, you should not submit such User-Generated Content, or you should refrain from submitting Content that contains any information, including personal information, which you do not want shared in this manner. Once you have submitted any User-Generated Content, we reserve the right to publish it, either publicly or otherwise, and in any medium.  We may also disclose certain elements of your personal information to other users when you submit User-Generated Content relating to those users, and also as a service to others for their marketing purposes. If you properly notify us in writing that you no longer want us to share such personal information, we will cease sharing it; however we do not directly control third parties with whom we share such personal information, and you will need to notify any such third parties directly should you wish them to stop using it.  We may also disclose aggregate data about our visitors and their preferences to describe or provide insight about our services to third parties, in response to government requests, and/or to enable the provision of targeted information such as promotions, offers, and discounts.

Third Party Services and Additional Information

The following third party services are used to deliver certain technical functions within the IWS. This list is not exhaustive; for example, it may not include certain marketing partners with whom we work to promote certain content.  Although we may transfer personal information provided to us to these organizations for the purposes outlined below, they are not owned or controlled by us. As a result, we take no responsibility for their usage terms or privacy policies, which are incorporated here and may apply to you whenever you use their services via the IWS or otherwise. We encourage you to review the information posted at their websites, and contact them directly with any questions or concerns.

●      SquareSpace (United States): hosts our website and blog, and enables certain social features.
●      Stripe (United States) and PayPal (United States): manage payment processing and account data.
●      The Center for the Performing Arts (Carmel, IN, United States): manages our concert ticket ordering and payment.
●      Mightybell (United States): hosts our private network, and may permit awareness of your location through their provided mobile application, when enabled;
●      Google (United States): helps us aggregate, store, organize, and understand user data from sources such as our site, blogs, SEO efforts, social media channels, landing pages, sales leads, email campaigns, etc., and take appropriate action on that information.  Notwithstanding anything to the contrary in this Privacy Policy, we reserve the right to, and often use the complete set of Google Analytics Advertising Features to their fullest possible extent.  These features allow us and Google to collect and use certain data about you, your connection, and your activities within our site(s). You may opt out of certain of these features through various settings using tools both within and outside of Google (for example, by using Google Analytics’ currently available opt-outs for the web located at tools.google.com/dlpage/gaoptout).

Maintenance and Transfer of Your Personal Information

Although the IWS has mechanisms in place to allow you and us to keep your personal information current and complete, you may always update, correct or delete any personal information you have provided by contacting us at info@indianawindsymphony.org. We will respond to your request within 30 days. You can also request a copy of your personal information by contacting us at info@indianawindsymphony.org. We will retain information we collect directly from you for as long as your account is active, as needed to provide you with services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also send periodic news, updates, or related service information to your email address. You may opt out of these types of messages at any time by changing your preferences in your account settings page, where available, or by sending an unsubscribe request to info@indianawindsymphony.org. Our Terms and Conditions of Service, which are available at www.indianawindsymphony.org/terms and govern all use of IWS services, prohibit minors from accessing or otherwise using certain IWS services, and we do not knowingly collect personal information from anyone under the age of majority. If we are made aware that personal information has been collected from anyone under the age of 18, we will attempt to delete such information as quickly as possible under the circumstances; however, we have no affirmative obligation to verify the age of any IWS user at any time. Please note that the IWS requires personal information to be sent to servers in the United States, which may mean exporting such personal information out of the country in which it originates. As a result, when you use IWS services, you give us the right to transmit to, process, transfer to, and/or store such personal information internally and with our business partners, service providers, and others located in the United States (or other countries located within or outside of the European Economic Area) as we may deem appropriate to provide or enhance our service. While we endeavor to perform any such transfers of personal information in compliance with US law and this privacy policy, please note that the privacy laws of the United States have not been approved by the European Commission as providing an "adequate level of protection" for personal information in accordance with Article 25 of the EU Data Protection Directive (95/46/EC). Therefore, in these situations, you must either consent to the export and transfer of your personal information in accordance with this privacy policy, refrain from using IWS services, or contact us prior to using our system at info@indianawindsymphony.org for information about additional terms and restrictions applicable to use from your location before you grant or deny your consent.

Technological Information

The IWS takes commercially reasonable precautions to protect your personal information against loss, misuse, unauthorized access, theft, alteration, destruction, and disclosure in accordance with our Terms and Conditions of Service at www.indianawindsymphony.org/terms. These precautions include Secure Sockets Layer (SSL) encryption on web pages where certain types of personal information is encountered; therefore, you must use a 128-bit SSL-enabled web browser to use certain IWS services. There are certain steps you can take to enhance your security while using IWS and other online services, including selecting strong passwords and changing them often, and using a secure and updated browser. No method of transmission over the Internet, or method of electronic storage, is 100% secure; therefore, we cannot guarantee security at any time. If you have any questions about security on our website, you can contact us at info@indianawindsymphony.org. The IWS, like many other providers of web services, may use cookies and other technologies to enable us to understand how our users interact with our website and to customize our users’ experiences with the IWS. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may use both or either session ID cookies and/or persistent cookies. A session ID cookie expires when you close your browser. Session cookies may be used by IWS to identify you after your login credentials authorize your access to your account data. A persistent cookie remains on your hard drive for an extended period of time. The IWS may use persistent cookies to provide you with certain conveniences such as remembering previous choices you have elected, as well as to collect anonymous page visit analytics. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you choose to disable cookies (in accordance with the procedures as outlined at your web browser developer’s website), certain functions of the site may not be available to you. We may also employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on webpages and are about the size of the period at the end of this sentence. The IWS, like most website operators, also gathers additional information to store in log files, which may include Internet Protocol (IP) addresses, Internet Service Provider (ISP) information, your browser type, operating system, clickstream data, date/time information and referring and exiting page data. We use this additional information to perform functions such as administering the IWS, granting access, analyzing usage trends, gathering group demographic information, and following usage patterns throughout the website. The use of tracking technologies by our service providers or other technology partners on the site is not covered by our privacy policy. These 3rd parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site. We do not have access or control over these technologies. Our website includes social media features, such as Facebook, Twitter, and/or Pinterest buttons and widgets. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it. Due to the way we collect information, we may not be able to honor Do Not Track requests from web browsers at this time.

Questions and Updates

We may update this privacy policy from time to time, and if we make any material changes we may notify you by any means, including posting any revisions to www.indianawindsymphony.org/privacy. We encourage you to periodically review this page for the latest information on our privacy practices. This privacy policy is maintained by the Indiana Wind Symphony, a non-profit arts organization, located at PO Box 78592, Indianapolis, IN 46268, United States, which is the owner and operator of IWS services. This privacy policy has been designed to compliment the privacy rights which may be afforded to you by Squarespace, Inc. (available at squarespace.com/privacy) whenever you use our website. If you have any questions about this policy, please send your inquiry to info@indianawindsymphony.org.